We help CMOs and their teams turn customer
complexity into measurable growth.
Customer growth experts
We design and build connected digital journeys across acquisition, experience and loyalty – so growth happens.
Human first
For over 28 years, we’ve put respect for customers above all else: how they think, how they connect, and what genuinely motivates them.
Future ready
We’re a company of two halves: a guild of
digital creatives and a guild of technology engineers. Together, we turn strategy into working systems – keeping our clients ahead.
We sit between an agency and a consultancy – combining strategic intelligence, creative firepower and technical delivery. Everything we do ladders to growth across the customer lifecycle.
Acquisition, experience and loyalty in one continuous digital system
Brand-integrated, performance-driven, measurable
Designed to increase lifetime value, not just engagement
Websites, apps and connected journeys that remove friction
Including a practical “Canva for Martech” so teams can create agency-quality work in-house
Growth today isn’t linear. Customers move fluidly across awareness, conversion, engagement and loyalty – often looping back again. So, we treat acquisition, experience and retention as one continuous system.
We believe growth only happens when the customer’s interests come first.
Our people are wired to think and feel like customers: to design experiences that remove friction, respect time, and add value.
It speaks to a culture that values empathy, creativity and craft – people who care deeply about outcomes, not outputs.
Human-First means we balance performance with purpose; we create ideas, campaigns, customer experiences, and technologies that make life easy, clear and rewarding.
It’s the soul of how we work together and the starting point for every solution we build.
We’re not interested in chasing the new for its own sake. We’re focused on what’s next and necessary for our clients’ growth.
Future-Ready is how we connect creativity with data, design with technology, and intelligence with delivery – making sure everything we imagine can perform in market.
It reflects our in-house tech, build and Martech capability; our ability to turn strategy into working systems that scale.
Being Future-Ready means anticipating change, adapting quickly and helping brands stay ahead of customers’ expectations.
Human-First. Future-Ready. captures the balance at the heart of CX Lavender – the spirit of an agency with the precision of a consultancy.
It’s how we help brands grow: by designing experiences that attract, connect and retain customers, making every interaction more human, connected and effective.