Working with Audi to build a real-time intelligence platform to monitor and manage quality assurance.
By enhancing data capture across all dealerships, a consolidated data view was provided for Audi HQ to check, track and manage essential customer data.
Valuable insights are gained through interactive dashboards. Quality Managers can easily identify trends and problem areas in real-time, enabling effective quality support services.
Audi can now access data about the performance quality of every mechanic, dealership, region and vehicle across the network, as well as direct customer feedback. A frictionless support system ensures loyal customer relationships and positive referrals.
Q-Check allows for a more seamless self-service administration of existing and new dealerships and staff. By providing data to establish and track employee KPIs, superior levels of customer service are consistently implemented.
