Finding a perceptive solution to improve Telstra’s customer care and support across its digital environments.
Telstra Home - a platform that encompasses proactive care, post-sale support, billing, education, customer loyalty and messaging; all accessible from any digital device.
Underpinned by an intelligent data strategy, Telstra Home sees the big picture of the household and customer - thus provides a framework of complete intuitive service.
The complete Telstra Home experience is driven by Telstra’s existing systems and supported by our loyalty and data profiling technologies.
The seamless customer experience - including the integral research validation and thoughtful interface - was delivered by our in-house Service and Experience Designers.
